Tuesday 27 August 2013

The Bromsford living RIP OFF.

In December last year me and my family moved in to a Bromford living house, after private renting for 10 years, we moved because our old house was damp and on a busy road, and with the building trade nearly dead we could no longer afford the rent the landlord wanted. They handed us the keys in November but we were already contracted to our old place until December, "not a problem" a Bromford living adviser told us, "back date the housing benefit and they will cover you on two houses for the month you move", this turned out to be bad advice as back dating the housing benefit was not allowed, meaning we are in £450 debt before we even move in.

We was happy with the new house and we had no complaints about Bromford living at all, we agreed to pay back the £450 that the benefits would not cover, there were no problems at all, other than dodgy plumbing left before we moved in caused a leak, ruining a new carpet that we had just paid £200 for.

We kept up payments for a few months until the week my girlfriend was in hospital having a baby, that week we did not pay, we had not even got home when the phone rang, it someone from Bromford living chasing a £30 payment, they can hear the baby screaming in the back of the car, my girlfriend is to polite but they insist on talking right there and then, I snatch the phone from my girlfriend and say "Stop harassing us" and hang up.

Two days later we get a letter threatening extra charges of £150 or eviction if they do not receive the payment, and all this over £30! they still received their rent. They come around our house every 3 months ticking boxes and looking around, they give us a red warning if we residents are very naughty and they want us out, amber if we residents are sometimes naughty but sometimes good and a green if we are really good, what next? Well done stickers and naughty corners? For the record we are on amber due to the £450 arrears that was added before we moved in.

Since moving in to our Bromford living house we have had nothing but problems with them so many problems I made a list.

1. Poor plumbing done before we moved in caused a huge leak ruining a brand new floor.

2. Bromford living advisers do not want to talk about replacing the floor or paying us damages, instead they would rather talk about useless work programs.

3. Bad advice from a Bromford living representative lead to us being in debt before we even moved in.

4. They threaten court action and eviction because we owed the £30

5. They tell us to contact them but their 0330 costs ridiculous amounts to ring on my mobile phone, in fact one call to a "free" number (not Bromford) cost me £15 pound!

So I give Bromford a red warning, threatening to make families homeless over £30 shows the greed of Bromford living and other housing associations around the UK.



No comments:

Post a Comment